Shipping & Returns
We aim to despatch all orders the next working day and no more than three working days from the date of ordering.
- Orders are sent using Australia Post Parcel services or equivalent Tracked Mail of Courier Services and should be delivered within three to five working days.
If you require products urgently please contact us for Express Courier quotes.
You have the right to cancel within seven days of your contract with us, or seven days of receipt of goods (whichever is the longer). If you cancel an order before it has been despatched, your payment for products will be fully returned/refunded. If you would like to return goods please contact us to let us know the goods are being returned and send them to Aroma Academy Australia, 1A Moody Street, Balwyn North, VIC 3104, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (five to ten business days), the time it takes us to process your return once we receive it (three to five business days), and the time it takes your bank to process our refund request (five to ten business days). If you need to return an item, simply login to your account see contact us.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Aroma Academy Australia
61 North Street
Email: contact us
Aroma Academy Australia is a subsidiary of Poison Creek Distilling Pty Ltd. ABN 13 609 724 932